The Impact of Service Quality on Customer Satisfaction at Vita Italian Restaurant

7 pages | 1710 words

This essay discusses how Vita, an Italian restaurant, has been successful due to its focus on service quality. In order to maintain its high standards, Vita needs to continually review its performance and make sure that it is meeting the needs of its customers. The essay describes some of the ways in which Vita maintains service quality, including having a team of highly trained and experienced staff, offering a wide range of food and drink, and regularly reviewing the performance of its staff.