The Legal Issues Faced by Quality Managers
The legal issues faced by quality managers can be divided into two broad categories: those that relate to the quality of care provided by the institution and those that relate to the administration and management of the quality management program itself. The former includes issues such as risk management, accreditation, and certification; the latter includes issues such as negligence, fraud, and abuse.
2. The legal issues faced by quality managers:
a) Risk management:
Risk management is the process of identifying, assessing, and controlling risks to an organization’s people, property, reputation, and finances. It is a proactive approach that seeks to minimize the negative impact of potential accidents and incidents. Quality managers must have a thorough understanding of risk management principles in order to effectively protect their organizations from liability exposure.
Accreditation is the process by which an organization is evaluated against a set of standards to ensure that it is providing safe and effective care. Quality managers must be familiar with the accreditation process in order to ensure that their organization is in compliance with all applicable standards.
Certification is the process by which an organization demonstrates that it meets certain standards. Quality managers may be responsible for ensuring that their organization’s staff are properly certified in order to provide safe and effective care.
3. The legal issues faced by quality managers in medical institutions:
Negligence is a type of legal wrong that can occur when someone fails to take reasonable care to avoid harming another person. Medical negligence can occur when a health care provider fails to provide adequate care or treatment, resulting in injury or death to a patient. Quality managers can be held liable for negligence if they fail to take reasonable steps to prevent harm to patients.
Fraud is a type of intentional wrongdoing that can occur when someone deliberately misleads another person for personal gain. Medical fraud can occur when a health care provider bills for services that were not rendered, overcharges for services, or provides unnecessary services. Quality managers can be held liable for fraud if they knowingly allow it to occur within their organization. c) Abuse: Abuse is a type of mistreatment that can occur when someone intentionally harms another person physically, emotionally, or sexually. Elder abuse is a type of abuse that can occur in long-term care facilities when employees mistreat residents. Quality managers can be held liable for abuse if they fail to take reasonable steps to prevent it from happening within their facility. d) Errors: Errors are unintentional mistakes that can occur when someone fails to follow procedures or uses faulty equipment. Medication errors are one type of error that can occur in health care settings when employees dispense the wrong medication or give incorrect doses of medication. Quality managers can be held liable for errors if they do not take adequate steps to prevent them from happening within their facility.
Quality managers face a variety of legal issues in their work. They must have a thorough understanding of risk management, accreditation, and certification in order to effectively protect their organizations from liability exposure. Additionally, quality managers must be aware of the legal issues associated with negligence, fraud, abuse, and errors in order to prevent these from occurring within their facility.