The Benefits of Facilitation: How to Use the Focused Conversation Technique

1. Introduction

The term facilitation covers a broad range of activities aimed at making it easier for groups to achieve their objectives. A facilitator is someone who enables an individual or group to achieve their goals by providing support and advice. The role of the facilitator is to help the group to communicate effectively, make decisions, and take action.

Facilitation is a process that can be used in many different situations, such as meetings, workshops, and training sessions. It is a useful technique for helping groups to resolve conflict, develop new ideas, or make decisions.

There are many different facilitation techniques, but one of the most popular is the focused conversation. This technique allows group members to share different perspectives without confrontation, and it helps the group to reach a shared understanding.

2. What is a Focused Conversation?

A focused conversation is a facilitated discussion that helps groups to communicate more effectively and make decisions more efficiently. It is a constructive and emotional way of sensemaking that allows all group members to share their ideas and feelings about a particular topic.

The steps in a focused conversation are:

1) The facilitator explains the purpose of the conversation and sets the ground rules.

2. The group members introduce themselves and share their opinions on the topic.

3) The facilitator asks questions to clarify the views of the group members.

4. The group members discuss the issue and reach a consensus.

5) The facilitator summarises the discussion and draws conclusions.

3. Guidelines for Effective Facilitation

There are some key guidelines that should be followed in order to make sure that the facilitation process is effective:

1. Make sure that all participants are aware of the purpose of the conversation.

2) Encourage all group members to participate in the discussion.

3. Be impartial and open-minded when listening to different points of view.

4) Ask probing questions in order to encourage debate and stimulate thinking.
5) Summarise the discussion regularly so that everyone is clear on the current state of affairs.

6. Respect confidentiality – what is said in the room should stay in the room!

7) Keep an open mind towards different solutions and be flexible in your approach.

4. Conclusion

Facilitation is a useful technique for helping groups to communicate effectively and make decisions efficiently. The focused conversation method is one of the most popular facilitation techniques, and it can be used in many different situations.

If you want to learn more about facilitation, then check out our other articles on the subject.


Facilitation is the process of helping a group to work together effectively. It is important because it can help groups to communicate better, make decisions more efficiently, and solve problems more effectively.

The key components of a successful facilitation technique are good communication, active listening, and mutual respect.

You can create an effective communication framework using facilitation techniques by creating ground rules for discussion, setting up clear roles and responsibilities for participants, and facilitating open and honest communication.

Some common mistakes made when using facilitation techniques include not being prepared, not being clear about objectives, not respecting different opinions, and trying to control the discussion.

You can avoid these mistakes by being prepared before the meeting, being clear about what you want to achieve from the discussion, respecting different opinions, and letting the group come to its own conclusions.

Some additional resources you can consult on this topic include books on facilitation, online articles, and videos.