Quality Management: An Overview
1. Overview of Quality Management
Quality management is the organizational process for meeting and exceeding the requirements of customers through specific processes (Ishikawa, 1995). It is a continuous commitment that starts with the customer focus, extends through teamwork, scientific approach, and problem solving, and increases ability to identify opportunities for growth. The goal of quality management is to ensure that an organization’s products or services meet or exceed customer expectations (Juran & Gryna, 1988). Quality management is not only concerned with the quality of products or services, but also with the quality of the processes used to produce them.
The history of quality management can be traced back to the early 20th century and the work of Frederick Winslow Taylor (1911) on scientific management. Taylor’s work led to an increased focus on quality in manufacturing, and led to the development of quality control methods such as statistical quality control (Deming, 1986) and total quality control (Feigenbaum, 1983). In the 1950s and 1960s, Japanese companies such as Sony and Matsushita began to develop their own methods of quality management, which became known as the Japanese Method (Ishikawa, 1995). This method placed emphasis on quality circles, where employees were encouraged to identify and solve quality problems.
The key principles of quality management are customer focus, teamwork, continuous improvement, scientific approach, and problem solving. These principles are essential for any organization that wants to improve its products or services. Customer focus means that an organization should strive to understand the needs and expectations of its customers, and then meet or exceed those expectations. Teamwork means that all members of an organization should work together towards a common goal. Continuous improvement means that an organization should constantly seek ways to improve its products or services. The scientific approach means that an organization should use data and systematic analysis to guide its decision making. Problem solving means that an organization should identify and solve problems in a timely and efficient manner.
There are many benefits of quality management. Quality management can help organizations to improve their products or services, increase customer satisfaction, reduce costs, and increase efficiency. Quality management can also help organizations to develop better relationships with their suppliers, partners, and employees. Implementing quality management can be a challenge for organizations, but the rewards are worth the effort.
Project management is another area where quality management can be beneficial. Quality assurance in project management is concerned with ensuring that a project meets its objectives and does not cause any harm to the customer or other stakeholders. Quality control in project management is concerned with ensuring that a project meets its requirements and does not produce any defects. Quality management can help organizations to avoid costly mistakes in project planning, execution, and delivery.
There are many different ways to implement quality management. One way is to establish a separate quality department within an organization. This department would be responsible for developing and implementing quality policies and procedures. Another way to implement quality management is to integrate it into all aspects of an organization’s operations. This approach requires all members of an organization to be responsible for maintaining high standards of quality.
Quality management is a continuous organizational process which is aimed at meeting and exceeding the customers’ requirements through specific processes. It is a continuous commitment that starts with the customer focus, extends through teamwork, scientific approach,and problem solving,and increases ability