My Recent Healthcare Experience
A healthcare consumer is anyone who utilizes healthcare services to maintain or improve their health. This can include patients, their family members, or caregivers. Everyone has different expectations when it comes to their interactions with the healthcare system, which can be influenced by their personal values, beliefs, and cultures. As a result, each person’s experience with the healthcare system is unique.
I had a recent healthcare experience that was less than ideal. I went to my local dental office for a routine cleaning and exam. The office was very busy and I had to wait for over an hour to be seen by the dentist. When I was finally called back, the dentist did a cursory examination and then told me that I needed to have two cavities filled. I was surprised by this diagnosis because I had no pain or other symptoms that would indicate that there were any problems with my teeth.
The dentist told me that the fillings were needed as soon as possible and scheduling an appointment for the following week. I asked if I could get a second opinion and the dentist said that was not necessary. I left the office feeling frustrated and disappointed. In this paper, I will discuss this experience in more detail and reflect on whether or not it meet my expectations as a healthcare consumer.
2. Description of healthcare consumer-related experience
I have been going to the same dental office for several years and have always been pleased with the care I received. The office is located in a busy area of town and it can sometimes be difficult to find parking. However, I have never had to wait more than 30 minutes to be seen by the dentist. On this particular day, the office was very crowded and I had to wait over an hour before being called back to the Exam room.
When I was finally seen by the dentist, she quickly examined my teeth and then told me I needed two cavities filled immediately. She said that if the cavities were not filled, they would continue to grow and could eventually lead to more serious problems such as tooth loss or infection. The dentist told me that she could schedule me for an appointment next week to have the fillings done.
I was surprised by this diagnosis because I had no pain or other symptoms that would indicate there was anything wrong with my teeth. I asked if it would be possible to get a second opinion before having the fillings done and the dentist said that was not necessary. She told me that she was confident in her diagnosis and that the sooner the cavities were filled, the better.
I left the office feeling frustrated because I did not feel like I had been given all of the information I needed to make an informed decision about my treatment. In addition, I felt like my concerns were dismissed and that my only option was to have the work done as soon as possible without any opportunity for further discussion or consultation.
3. Analysis of experience
This experience did not meet my expectations as a healthcare consumer for several reasons. First, I expected to be seen in a timely manner and was very disappointed that I had to wait over an hour to be seen by the dentist. Second, I expected to receive a thorough examination and be given all of the information necessary to make an informed decision about my treatment, but this did not happen.
The dentist did not take the time to explain why she thought I needed the fillings or what the risks were if I did not have them done. She also dismissed my concerns and did not give me any opportunity to get a second opinion. As a result, I felt like I was being pressured into having a procedure that I was not comfortable with.
This experience was very frustrating and disappointing. I felt like my concerns were not taken seriously and that I was being pressured into having a procedure that I was not comfortable with. This is not the type of care I expect or want from my healthcare providers.