Informative Essay

The case of Segal Electric: Applying Deming’s 14 points to improve quality and reduce accidents

4 pages | 970 words

The essay discusses the case of Segal Electric, where a lack of professional assemblers, no training on the job, and the fear of being fired led to accidents and inefficiencies. Sharon Morse proposed several solutions to these problems, which were accepted by George Mansfield and led to improved quality, decreased accidents, and better communication in the workplace.