Critical Essay

Daksh and IBM: Business Process Transformation in India

2 pages | 500 words

In this essay, we will discuss the business process transformation outsourcing (BTO) approach adopted by Daksh, an IBM company. We will also examine the buyout (BO) and post-buyout (PBO) approaches to business transformation outsourcing. Finally, we will conduct a SWOT analysis of Daksh and IBM.