8 Ways to Avoid an Overbooking Crisis at Your Hotel

1. Introduction

Hotels in Calgary are often overbooked during high season. This is a measure taken by the hotel in order to ensure that they take full advantage of the high season. Overbooking is when a hotel makes more reservations than there are rooms available. This often leads to a crisis, as guests show up to find that their room is not available. This can be very inconvenient, especially if they have made travel plans based on the assumption that they would have a room. There are several ways to avoid this problem, and each hotel should take responsibility for ensuring that their guests are not inconvenienced in this way.

2. What is overbooking?

Overbooking is when a hotel makes more reservations than there are rooms available. This often leads to a crisis, as guests show up to find that their room is not available. This can be very inconvenient, especially if they have made travel plans based on the assumption that they would have a room. There are several ways to avoid this problem, and each hotel should take responsibility for ensuring that their guests are not inconvenienced in this way.

3. The crisis in Calgary

The crisis in Calgary was caused by a number of factors. First, the hotels were overbooked during high season. This is a measure taken by the hotel in order to ensure that they take full advantage of the high season. However, it often leads to a crisis, as guests show up to find that their room is not available. This can be very inconvenient, especially if they have made travel plans based on the assumption that they would have a room. Second, tour operators did not plan properly for the high season. They did not make enough reservations, and as a result, many of their customers were left without a room. Third, VIP reservations were given priority over other reservations. This led to many regular customers being turned away, even though they had made reservations well in advance. Fourth, customer check-in was slow and inefficient. This led to many customers waiting in line for hours, only to find that their room was not available. Fifth, the quality of the hotels was not up to par with other cities in Canada. This led to many customers being unhappy with their stay, and as a result, they did not come back next year.

4. The role of tour operators

Tour operators play a very important role in avoiding overbooking crises. They need to make sure that they make enough reservations for their customers, so that everyone has a room when they arrive at the hotel. They also need to be aware of the availability of rooms at the hotel, so that they can plan accordingly. Finally, they need to be able to work with the hotel to ensure that their customers are satisfied with their stay.

5. The role of VIP reservations

VIP reservations play an important role in avoiding overbooking crises. VIPs should always be given priority over other guests when it comes to reservations. This will ensure that they are never turned away from the hotel due to overbooking. Furthermore, VIPs should always be given priority when it comes to customer service. This will ensure that they are always happy with their stay at the hotel.

6. The role of customer check-in

Customer check-in plays an important role in avoiding overbooking crises. Customers should always be given priority when it comes to checking in. This will ensure that they are never turned away from the hotel due to overbooking. Furthermore, customer check-in should be quick and efficient. This will ensure that customers are always happy with their stay at the hotel.

7. The role of hotel quality

Hotel quality plays an important role in avoiding overbooking crises. Hotels should always strive to provide the best possible service to their guests. This will ensure that guests are always happy with their stay at the hotel. Furthermore, hotels should always be clean and well-maintained. This will ensure that guests are always comfortable during their stay at the hotel.

8. Conclusion

Overbooking is a problem that can be avoided if hotels take the proper precautions. They need to make sure that they do not overbook their rooms, and they need to make sure that they provide the best possible service to their guests. If hotels take these steps, they can avoid overbooking crises and ensure that their guests are always happy with their stay.

FAQ

The overbooking problem in Calgary was caused by a computer error.

Passengers reacted to the overbooking situation with frustration and anger.

The steps that were taken to resolve the overbooking issue included contacting other airlines for assistance and providing hotel accommodations for stranded passengers.